Cloud Piggy Limited provides technical business analysis (primarily on the Salesforce platform) from requirements and process design through to stakeholder engagement and adoption. 18+ years of CRM expertise, trusted by global enterprises.
We specialise in the work that happens before a single line of code is written - and the stakeholder engagement that ensures it sticks after go-live.
Turning complex business needs into clear, actionable specifications that development teams can build from with confidence.
Getting the right people involved, aligned, and invested in the outcome - especially when previous attempts haven't landed.
Designing conversational AI agents and automation workflows on Salesforce's Agentforce platform.
Whether you need requirements untangled, stakeholders re-engaged, or a Salesforce programme set up for success - we'd love to hear from you.
Cloud Piggy Limited provides end-to-end Salesforce technical business analysis. We focus on the work that makes or breaks a programme: clear requirements, engaged stakeholders, and specifications that development teams actually want to build from.
We capture, structure, and document requirements so that nothing falls through the cracks - and so development teams have everything they need from day one.
Mapping out how things work today, identifying where they break, and designing how they should work on Salesforce.
The best requirements in the world don't matter if stakeholders aren't bought in. We facilitate workshops that get people talking and genuinely invested.
Designing conversational AI agents on Salesforce's Agentforce platform - from conversation flows and topic classification to ethical considerations.
Sometimes things go sideways. We step in, assess what's gone wrong, and get programmes back on track.
Leading requirements for Salesforce Agentforce AI agents across candidate lifecycle automation. Designed conversation flows and topic classification frameworks for three AI agents handling redeployment, re-engagement, and screening - plus CTI integration for voice transcription with AI-generated summaries.
Merged support services from three business units into a single Salesforce org serving 3,500 internal users and 500,000+ external users. Picked up the requirements workstream after two prior attempts by other partners had stalled, re-engaging disengaged SMEs and delivering 300+ fully documented user stories.
Delivered a Shariah-compliant pension option for 100,000+ drivers via an Experience Cloud portal - covering UI/UX design, service processes, and payroll integration.
Subject matter expert for four of six external integrations on a platform supporting 100,000+ field staff recruitment. Authored functional specifications aligned with GDS standards and WCAG 2.1 AA accessibility requirements.
Rescued a programme from the brink of being scrapped. Conducted a health check, secured executive buy-in, and established a two-year transformation roadmap delivered across 10 international markets.
16% revenue increase · 50% time saved per deal · 60% reduction in contract process time
Cloud Piggy Limited is a Salesforce consulting practice led by Jonathan Yeung, a Technical Business Analyst with over 18 years in CRM and 15+ years working on the Salesforce platform.
The focus has always been the same: making sure the people building Salesforce solutions have clear, complete, and well-structured requirements to work from - and making sure the people who'll be using those solutions are genuinely involved in shaping them.
That sounds straightforward, but anyone who's been through a large-scale Salesforce programme knows the gap between "requirements gathered" and "requirements that actually work" is where most projects stumble. Cloud Piggy exists to close that gap.
Prior to going independent in 2017, Jonathan held senior positions at BrightGen (now Credera) and Tquila (acquired by Accenture), delivering Salesforce projects for clients including Rolls Royce, Unilever, Heathrow, RSPCA, Barnardo's, and the London Stock Exchange Group, with global delivery across the UK, Europe, China, and the US.
Start with what people already know. Instead of running workshops from a blank page, we come prepared with "what we know so far" - existing documentation, process fragments, system screenshots. It gives people something to react to, and it respects the work that's already been done. This is especially effective when stakeholders have been through failed attempts and are understandably sceptical.
Write requirements that developers actually want to read. Every user story includes assumptions, acceptance criteria, and Gherkin scenarios. Process maps get approved by the business before stories are written. Integration requirements include the detail architects need, not just high-level arrows between boxes.
Stay until it works. The contract renewal history speaks for itself - most engagements run to multiple renewals. That's not scope creep; it's a reflection of the value of having someone who understands both the business context and the technical constraints embedded in the programme.
Independent consulting across global enterprises in recruitment, manufacturing, ride-share, government, food delivery, hospitality, and financial services. Specialising in complex requirements, programme recovery, and Agentforce AI agent design.
End-to-end delivery from pre-sales through go-live. Clients included Rolls Royce, Telehouse, RSPCA, Barnardo's, Heathrow, and LSEG. Mentored consultants across project and managed services.
Led discovery sessions and global delivery across UK, China, and Europe. Certified Scrum Master. Clients included Unilever, BSI, RAC, and Pearson Group.
Early career across trend forecasting, IP services, and global logistics. DHL Global Mail won the Salesforce CRM Success Award at London Dreamforce 2008.
Cloud Piggy has delivered pro bono Salesforce.org implementations for charities, including a Myanmar scholarship programme and a youth reoffending reduction initiative.
Whether you're starting a new Salesforce programme, need to rescue an existing one, or want to explore what Agentforce could do for your business - drop a line.
Cloud Piggy Limited operates outside IR35 on a contract basis. Typically engaged for programme-length assignments with flexibility for shorter advisory work, health checks, and workshop facilitation.